Handle Inbound Calls Efficaciously

We offers an amazing range of call routing rules which let you assure each executive / agent and his skills are used at its best and the calls are handled by the right person, in-time:

• Advanced call routing
• Round robin call routing
• Least talk time call routing
• Random call routing
• Fewest calls call routing
• Sticky agent
• Ring group
• Time Condition & Holiday based routing

Reach More, Sale More

Predictive technology with a complete human sway is what the dialer range offered in AOVATALK. Use an exclusive or amalgamated range of call center dialers to reach more prospects and customers to increase productivity and revenues:

• Predictive Dialer
• Progressive Dialer
• Preview Dialer
• Auto Dialer
• Manual Dialer
• SMS Broadcasting
• Voice Broadcasting
• Campaign lead filter

Support Agent for Improved Performance

Support your agents to do their best and feel valued with an exclusive range of features. A complete range of features dedicated to an agent for self-evaluation and performance improvements:

• Remote agent support (with PSTN number support, Ring group)
• Voicemail & access to voicemails
• Email voicemail
• Agent side reports
• Callback report
• Agent session report
• Missed call report
• Customer chat & Voicemail report

Clutch the Conversation

Let your staff handle each call efficiently or pass it to the right person to assure first call resolution with a complete array of call controls in the dialer:

• Soundboard
• Call transfer (Blind & Attended)
• Script
• Call hold and retrieve
• Chat (with queue & transfer support)
• Custom Music on Hold (MoH) (company, external groups, call queues, and campaigns)
• Call park
• CMS Integration & Multilingual

Control the Brand Image

Let your managers assure that each call is handled with sheer professionalism with supervisory controls as your employees are making and maintaining your brand positively:

• Barge-in
• Whisper
• Conference
• Agent statistics
• Call recording with single and bulk download. Automated archiving
• Fraud detection

Take Realistic Decisions

Decisions must be taken on solid data and we provides this much needed data in the form of extensive reports to aid your decisions:

• Account statistics
• Call Detail Logs
• Reports
• Call Detail Logs
• Live Dashboards

Full Control

Get a complete hold on all entities and campaigns to make sure everything is as per the plan and in-line with your vision and mission:

• Call Back Management
• Trunk Management
• DID Management
• Campaign Management
• Lead Management
• Web Form Management
• Advanced Caller ID Settings
• E.164 Phone Number Format for trunk

Save Resources

Our features eliminate nonproductive outbound calls and give reference to the last conversation so resources can be utilized more efficiently:

• Answering Machine Detection
• Do not Call (DNC) Control (Global and Campaign wise)
• Lead Search Information
• Blacklist (Numbers, Prefix, and Range)
• IVR (Interactive Voice Response)
• Disposition

Increase the Power with Integrations

AOVATALK is highly scalable and flexible call center software that lets you integrate any 3 rd Party Solution or Application with APIs to double its capacity with value added features of the third party system. Use all solutions in a single sign on to streamline processes and increase ROI.

• CRM
• Twitter
• Facebook
• WhatsApp
• SMS
• Email

Single Tenant Call Center Solution

A perfect suite of call center software features to empower marketing, sales and support processes in the call center or company. Envy your competition with this futuristic communication center, which has all call controls, supervisory features and automation tools to bring maximum professionalism, staff productivity, customer satisfaction and ultimate growth for your business regardless of size and vertical.

Multi Tenant Call Center Solution

A spot on call center solution with multi tenancy support. Take benefit of centralized control and interconnection with hundreds of tenants which can be remote agents, remote workspaces or remote offices for your business. It is also perfect to run SaaS based business of call center service for your customers to start a new revenue generation channel.

• Signup APIs
• Centralized control
• Email notification with credential on Signup