AOVATALK COMMUNICATION LIMITED

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Pricing

Our Plans List

We have the best experts to elevate your business.

Compare Pricing Plans

Basic Voice

Multi-Channel

Unlimited

DETAILED PRICING 

Price per user per month

Inbound Local Minutes

Toll-Free and Outbound Minutes Charges

Maximum number of agents

10

25

Unlimited

Included Numbers

1 per agent

1 per agent

1 per agent

International Numbers

Yes

Yes

Yes

Bring your own carrier

-

-

Yes

SET UP YOUR CONTACT CENTER

Instant numbers purchasing

Yes

Yes

Yes

Custom Messages and Music

Yes

Yes

Yes

Business Hours

Yes

Yes

Yes

Queues

3 Queues

Unlimited

Unlimited

IVR

Yes

Yes

Yes

Call Recordings

Unlimited

Unlimited

Unlimited

Call Back Feature

Yes

Yes

Yes

Waiting Time Announcement

Yes

Yes

Yes

CALL HANDLING

Unlimited Concurrent Calls

Yes

Yes

Yes

Call Control

Yes

Yes

Yes

Voicemails by email

Yes

Yes

Yes

Call history

Yes

Yes

Yes

Forward to Phone

Yes

Yes

Yes

Desktop Notifications

Yes

Yes

Yes

Extensions

Yes

Yes

Yes

Click to Call

Yes

Yes

Yes

CONTACT CENTER FEATURES

Call Distribution – ACD

Yes

Yes

Yes

Ring groups

Yes

Yes

Yes

Unlimited Calls in queue

Yes

Yes

Yes

Skills-based routing

Yes

Yes

Yes

Cold/Warm Transfers

Yes

Yes

Yes

Caller ID Masking

-

-

-

Call Disposition Codes

Yes

Yes

Yes

Call Monitoring

Yes

Yes

Yes

Call Whispering

Yes

Yes

Yes

Call Barging

Yes

Yes

Yes

Advanced Queue History

Yes

Yes

Yes

Auto Dialer (paid extra)

-

-

-

Predictive Dialer (paid extra)

Yes*

Yes*

Yes*

Voice Broadcast (paid extra)

Yes*

Yes*

Yes*

SMS Broadcast (paid extra)

Yes*

Yes*

Yes*

Callback from Queue

Yes*

Yes*

Yes*

SMS Channel

-

-

-

Email Channel

-

-

-

Live chat Channel

-

-

-

Custom Agent Statuses

Yes

Yes

Yes

ANALYTIC AND MONITORING

Agent Activity

Yes

Yes

Yes

Contact Activity

Yes

Yes

Yes

Contact Center Overview Dashboard

Yes

Yes

Yes

Multi-Queue Real-Time Dashboard

Yes

Yes

Yes

Call Analytic

Yes

Yes

Yes

Agent Overview Real-Time Dashboard

Yes

Yes

Yes

Agent Performance Analytic

Yes

Yes

Yes

Detailed Queue’s Analytic

Yes

Yes

Yes

Interval Report

Yes

Yes

Yes

Direct SQL access

-

-

-

Multi-Channel Analytic

-

-

-

INTEGRATIONS

Pipedrive

Yes

Yes

Yes

Zendesk

Yes

Yes

Yes

Salesflare

Yes

Yes

Yes

Vonigo

Yes

Yes

Yes

Active Campaign

Yes

Yes

Yes

Zoho

Yes

Yes

Yes

Salesforce

Yes

Yes

Yes

API

Yes

Yes

Yes

OTHER FEATURES

Contact Importer

Yes

Yes

Yes

mini-CRMSLA
 

Yes

Yes

Yes

24/5 Support (Phone, Chat)

Yes

Yes

Yes

SLA

-

-

-

PCI Credit Card Masking

-

-

-

* Charged individually per minute.
For more details, please contact our Sales Team.
Important Note: 3 months of minimum commitment required on subscriptions for 3 agents or less on Basic Voice, for 2 agents or less on Multi-Channel and for 1 agent on Unlimited Plan.

We offer Advanced accounts completely Free. We will charge only for phone calls based on your usages and our cheapest call rates.

No Credit Card Required

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